Kenyan, Tanzanian, Rwandan and Ugandan internet consumers are complaining about bad connectivity and East African service providers are acknowledging the problem and promising to fix it.
Industry insider Ben Roberts told the BBC that the intermittent service was caused by issues with the underwater cables that connected the area to the rest of the globe through South Africa.
In March, there was a similar disruption in other parts of West and Southern Africa.
Some East Africans are still having slow internet speeds as of Monday; telecom providers are warning customers to remain patient as the issue continues
Responding to concerned users, Airtel Kenya and Vodacom Tanzania reassured customers on social media that they were collaborating with undersea cable teams to address the issue.
Cloudflare Radar reported significant internet traffic drops in Tanzania, with the country among the worst-affected. Tanzania’s Citizen newspaper labeled the situation an “internet blackout,” impacting major network channels.
